Where smart research goes to work.

Support Center

Need Assistance?

Contact Us 24/7/365

support@eclinicalos.com

Click here for live chat
Help Desk US: 888.500.4247 (toll free)
IVR/IWR System US:
866.852.9736 (toll free)
Data Privacy Statement

It doesn’t matter how good a product is if the support behind it is lacking. That’s Business 101.

Every client of Merge eClinical has the support of a dedicated and highly trained in-house team, which operates 24x7x365, and is available to deal with issues via telephone, email and fax. Our support technicians pride themselves in offering high quality support and all issues raised to the support team are tracked until closure.

When you connect with our Support Center, you can take advantage of:

  • 24/7/365 support
  • Expert eCOS -certified designers who can help with general questions, study design and real-time troubleshooting
  • A comprehensive, continually updated FAQ
  • An updated ticketing system that offers insight into common eCOS customer issues and needs, which lets us respond more quickly and effectively to every query
Global Support Phone Numbers

Click here for IVR/IWR Global System Phone Numbers

Argentina
08002665178
Egypt
08000009401
Jamaica
6302012
Serbia
0800190967
Australia
1800893370
Estonia
8000044657
Japan
0120929783
Singapore
18007231367
Austria
0800070214
Finland
0800417518
Latvia
80005490
Slovak Republic
0800153183
Belgium
80081889
France
0800941076
Lithuania
880033421
South Africa
0800201810
Brazil
08000474229
Germany
08007244256
 Mexico
018002530535
South Korea
0800055387
Bulgaria
008001214450
Hong Kong
30174709
New Zealand
0508745698
Spain
900816528
Canada
888.500.4247
Hungary
0680982575

Norway
80054337

Sweden
0201408108
Chile
800395478
India
0008000504039
Philippines-Globe Carrier
180087395279
Switzerland
0800 001959
China
4006015375
Ireland
1800818962
Phillipines -PLDT Carrier
180014411113
Taiwan
0800868796
Colombia
018000129648
Israel
1809344336
Poland
800080171
Thailand
1800294273
Denmark
80251454
Italy
800902311
Portugal
0800785031
Turkey
00800448821658


  Russia/Siberia
88003331702 

 Ukraine
0800609183


    United Kingdom
08005870445

IVR/IWR Global System Phone Numbers
Argentina
0-800-555-9029
Dominican Republic
18007519101
Latvia
80002514
Russia/Siberia
88005550142
Australia
1800029983
Estonia
8000044460
Lithuania
880030458
Serbia
0800190019
Austria
0800-295285
Finland
0800 919305
Malaysia
1-800-81-4434
Singapore
800-1101-700
Belgium
0800-744-91
France
0805080398
Mexico
001-877-206-0778
Slovakia
0800 005041
Brazil
0800 891 4254
Germany
8007236219
Netherlands
08000222989
South Africa
0800 981248
Bulgaria
008001174431
Guatemala
999-91-90, 877-334-9326

New Zealand
0508745698

South Korea
00798-11-009-9029
Canada
866 852 9736
Hong Kong
800965700
Norway
80016222
Spain
900838012
Chile
12300206782
Hungary
0680016260
Peru
0800-77-131
Sweden
020889876
China
10-800-4400229
India
0008004401934
Philippines
1-800-14410256
Switzerland
0800 835233
Colombia
018007001943
Indonesia
001803440713
Poland
008001113851
Taiwan
00801444358
Costa Rica
08000131327
Israel
1809315614
Portugal
0800813387
Thailand
001800132013889
Croatia
8009621
Italy
800799849
Romania
0800-894593
 Ukraine
0,00-11, 877-267-7166
Czech Republic
800142347
Jamaica
1-855-889-6588
   United Kingdom
08000288479
Denmark
80826064
Japan
00531131108
   United States
1 866 852-9736